Frequently Asked Questions

Getting started

How do I create an account?

Click "Get started free" on the homepage, choose a subdomain for your organization, and complete the registration form. You will receive a confirmation email with a link to your workspace at yourcompany.do-survey.com (EU region) or yourcompany.do-survey.online (CIS region), depending on the site and geo-zone used at sign-up.

Can I use Do Survey for free?

Yes. The Free plan includes up to 3 surveys, 10 users, and 100 responses per month. No credit card is required to sign up, and you can stay on the Free plan as long as you want.

How long does it take to set up?

About 5 minutes. After registration, your workspace is provisioned automatically — you can create your first survey immediately. Team members can be invited from the user management screen.

Which browsers are supported?

Do Survey works in the latest versions of Chrome, Firefox, Safari, and Edge. Public survey pages are optimized for mobile and desktop browsers; no installation is required for respondents.

Surveys

What question types are supported?

Single choice, multiple choice, text, rating, NPS, matrix, scale, dropdown, date, and file upload. Branching logic and display rules are available on Pro and above.

Can surveys be taken anonymously?

Yes. On Pro and above, fully anonymous surveys are available without linking responses to specific users. The respondent's identity is not stored, and the IP address is not attached to the answer.

Is there a response limit?

The Free plan allows 100 responses per month. Pro and Enterprise plans have higher or unlimited limits — see the pricing page for current quotas.

Can I export responses?

Yes. Responses can be exported as CSV and XLSX from the analytics screen on all plans. On Pro and above, exports can be scheduled and delivered to an email or via API.

Can respondents save and resume a survey?

Yes, if the survey author enables "Save and continue later". The respondent receives a resume link by email and can return to the survey within the configured time window.

Plans and payment

What plans are available?

Free, Pro, and Enterprise. Each plan defines limits on surveys, users, responses, and available features. Pricing and current quotas are published on the pricing page.

How does payment work?

Payments are processed by two providers depending on your country. For international customers, Paddle.com Limited acts as the Merchant of Record and handles the sale, taxes, and refunds. For customers in the Russian Federation and the Republic of Belarus, YooMoney (brand "YooKassa") processes the payment as a technical intermediary, while the sale contract is concluded with LLC "DOSURVEY". Card data is never transferred to us — it is entered on the secure side of the respective provider.

Does the subscription renew automatically?

Yes. The subscription renews automatically until you cancel it. You can cancel at any time in your account settings or, for Paddle payments, via the Paddle self-service portal. After cancellation, the subscription stays active until the end of the paid period.

Can I get a refund?

Yes. For annual subscriptions, a full refund is available within 14 calendar days of payment if you have not exceeded the Free plan limits. After 14 days, annual subscriptions are refunded pro-rata for the unused period. Monthly subscriptions are non-refundable for the current period. See the full Refund Policy for details.

Can I switch plans?

Yes. You can upgrade or downgrade at any time. Upgrades take effect immediately and are billed pro-rata. Downgrades take effect at the end of the current paid period.

Do you offer discounts for non-profits or education?

Yes. Registered non-profits, educational institutions, and teachers can request a discount — contact us via the Enterprise form with details about your organization.

Security and privacy

Is my data secure?

We apply TLS encryption in transit, hashed passwords, two-factor authentication, role-based access control, audit logging, and regular security reviews. Each tenant's data is logically isolated in a multi-tenant architecture.

Under what law is my data processed?

We process personal data in accordance with the Law of the Republic of Uzbekistan "On Personal Data" No. ZRU-547 of 2 July 2019, the Law "On Protection of Consumers' Rights", and other applicable legislation of the Republic of Uzbekistan, as well as the applicable law of your country of residence. For respondent data collected through surveys, the tenant is the controller and LLC "DOSURVEY" acts as the processor. See the Privacy Policy for the full text.

Where is data stored?

Operational workspace data (surveys, responses, employees, files, backups) is stored only in the region chosen at sign-up and is not copied to the other region. The EU region (*.do-survey.com) uses a data centre in Sofia, Bulgaria (EU). The CIS region (*.do-survey.online) uses a data centre in the Russian Federation. European operational personal data is not stored in the CIS region. The account catalogue (organization name, owner email, plan, billing IDs) is kept in the EU so that one admin can serve all customers; it does not include survey responses. Payment providers (Paddle; YooMoney in the Russian Federation) are described in the Privacy Policy.

How long is data retained?

Survey responses are retained for the lifetime of your account unless you delete them earlier. When an account is terminated, data is deleted within a reasonable period, except where retention is required by law.

Can I delete my data?

Yes. You can delete individual surveys, responses, or the entire account at any time from the settings screen. Deletion is irreversible and triggers cleanup of associated data within a reasonable period.

Do you use cookies or tracking?

We use strictly necessary cookies for authentication and language preferences. On the landing page, we use self-hosted Umami analytics that operates without cookies and does not use device fingerprints. We do not share data with third parties for advertising.

API and integrations

Is there a REST API?

Yes. The REST API is available on Pro and Enterprise plans. The documentation covers endpoints for surveys, responses, users, and webhooks. Authentication uses personal access tokens; OAuth for third-party integrations is on the roadmap.

Can I receive responses in real time?

Yes. Configure a webhook on the survey settings screen and we will POST each new response to your endpoint as JSON. Webhooks support retries with exponential backoff and a signature header for verification.

Can I embed a survey on my site?

Yes. Each survey has an embed code (iframe or JavaScript snippet) that you can place on your site. The appearance can be customized with your brand colors and logo on Pro and above.

Do you integrate with Slack, Microsoft Teams, or Zapier?

Direct integrations with Slack and Microsoft Teams are on the roadmap. Until then, you can use the REST API and webhooks to connect Do Survey with Zapier, Make, n8n, or any custom automation.

Can I import respondents from a CSV?

Yes. On Pro and above, you can import a list of respondents from a CSV file and send each of them a unique survey link by email. The import supports columns for name, email, and custom attributes.

Team and collaboration

How does my workspace work?

When you sign up, you get your own isolated workspace at yourcompany.do-survey.com or yourcompany.do-survey.online with separate data, users, and settings. Users in one workspace cannot see data from another workspace. Operational data stays in the region of that workspace.

Which roles are available?

Owner, Admin, Editor, and Viewer. The Owner is the account creator and has full control. Admins manage users and settings. Editors create and edit surveys. Viewers can only view results. The number of users per role is limited by the plan.

Can I invite external collaborators?

Yes. You can invite users from outside your organization by email. They will receive an invitation link and, after accepting, will be added to your workspace with the role you assign.

Is there an audit log?

Yes. On Enterprise, the audit log records user actions (login, survey create/edit/delete, response export, settings changes) with timestamp and IP address. The log can be exported as CSV for compliance reviews.

Can multiple users edit a survey at the same time?

Concurrent editing is on the roadmap. For now, the survey is locked while one user is editing; other users see a "locked by …" indicator and can take over after confirmation.

Support

How do I contact support?

Email support@do-survey.online. We respond within 1 business day on Pro and within 4 hours on Enterprise. Enterprise customers also get a dedicated account manager and a private communication channel.

Do you offer onboarding or training?

Yes. Enterprise includes guided onboarding, a training session for your team, and access to best-practice survey templates. For Pro and Free, self-service guides and video tutorials are available in the help center.

Can we migrate data from another platform?

On Enterprise, we help with data migration and integration setup. Contact us via the Enterprise form with details about your current platform and the volume of data to migrate.